Patient Satisfaction Acknowledgement

At Advanced OrthoSpine center, we hold your satisfaction as our top priority. If during your communication with our staff, your treatment, or any service follow up you have a question or concern, we want to do everything possible to answer your questions or address your issues and concerns.

We also take pride in Advanced OrthoSpine ‘s reputation for excellence and our standing in the community, and we are committed to earning a positive reputation and maintaining that standing every day. As we thrive to work to meet your satisfaction, kindly report any question, issue, or concern you have related to the care we have provided, to our medical director at 0505883955.

No-Show and Cancellation Policy

No shows and cancellations with less than 1 weekdays’ notice are a significant problem for our small practice. Many practices overbook on purpose so that no-shows and cancellations won’t limit access for other patients as well as cause a financial hardship for the practice. We refrain from that and prefer a strict policy on appointments.

We are proud of our ability to run on time. In an effort to keep up with being on-time, while providing you with the best service, Advanced OrthoSpine has had to implement an appointment Cancellation and No-show policy. The policy enables us to better utilize available appointments for our valued clients in need of our care and decrease unnecessary financial losses.

Patients who arrive on time are seen at their appointment time. Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late, we may need to abbreviate or reschedule your visit.

Call ahead if you are late or unable to make your appointment on-time. We will do all that we can to accommodate your appointment and to minimize the need to reschedule your appointment.

Please be courteous and call our center 043444828 promptly and more than 24 hours in advance, if you are unable to attend an appointment.

Cancellations must be made on the phone, by speaking directly to one of our front desk staff, during clinic working hours between 9:00 a.m. and 7:00 p.m. on workdays and at least one full business day before the scheduled appointment. Clients will be charged for one visit or session if cancellation is made in less than 24 business hours before their appointment. If a second no-show or same-day cancellation occurs, we reserve the right also not to provide ‘priority appointment’ for the client.

Advanced OrthoSpine will dismiss clients who violate this policy. Violations include:

1. Not showing for scheduled appointments

2. Cancelling appointments with less than 24 hours notice (excluding holidays)

3. Walking in without an appointment

Finally, you acknowledge that you have had an opportunity to review the above policies. Advanced OrthoSpine reserves the right to modify any policies without notice.

References:

https://www.dha.gov.ae/Documents/HRD/PDF6.pdf

Insurance

We accept all insurances on pay and claim and accept below list on Direct Billing

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Dubai Care

Enaya government

Daman

GIG

saicohealth

Mednet

Our Testimonials

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Currently undergoing treatment for plantar fasciitis and I must say I haven’t felt this much relief in all these month of suffering with this condition. They were the only one to give me hope that my condition will improve. After undergoing multiple physiotherapy sessions and no relief i’m so glad to have found them. He helped me out with the treatment, exercises, aftercare and foot-ware.

Merril Mascarenhas

Satisfied Client

I had my first session today they’re well experienced, helpful and professional. Excellent service and would have no hesitation to recommend. They are very welcoming and accommodating.

Henry De

Satisfied Client

Dr Fariba and her team have expert and experienced therapists who have knowledge and skills in various fields of physiotherapy. This physical therapy clinic, beyond providing standard treatments, they provide an environment where patients feel comfortable and hopeful about their recovery.

Leila Ashrafpour

Satisfied Client
Dr.Fariba is the best therapist ever, I tried more than 10 places all over UAE. I used to have pain for more than 7 year from first session I feel difference. She has good knowledge with modern devices . Thanks a lot.

Fmh Mohammed

Satisfied Client

OMG! Dr. Fariba and her team have been life-changing. Tanveer was exceptional in helping strengthen my lower back and neck. They don’t just offer therapy but also teach you how to maintain posture and strengthening exercises to prevent potential accidents in the future.

Clay Fernandes

Satisfied Client

To begin with,I’ve had some experiences in other places .This time when I decided to resume the sessions of physiotherapy I felt extremely frustrated ,firstly I had no other choice ,in addition none of the previous ones was effective enough,furthermore the suffering made me somewhat down. I started it with Dr.Fariba and her lovely team. Her good command on this field provided me with relief and trust. Surprisingly little by little my pain began to vanish,however a few procedures were kind of painful I willingly embraced them. Dear Dr. Fariba not only laid out to remedy my issues also introduced me orthopaedically approved shoes to wear. To wrap up ,this part was amazingly striking and explain the role of well educated physiotherapy as such.
I am eternally grateful.

Roya Talayi

Satisfied Client

Our Policies