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Patient Satisfaction Acknowledgement 

At Advanced OrthoSpine center, we hold your satisfaction as our top priority. If during your communication with our staff, your treatment, or any service follow up you have a question, or concern, we want to do everything possible to answer your questions or address your issues and concerns.

We also take pride in Advanced OrthoSpine 's reputation for excellence and our standing in the community, and we are committed to earning the positive reputation and maintaining that standing every day. As we thrive to work to meet your satisfaction, kindly report any question, issue, or concern you have related to the care we have provided, to our medical director at 0505883955.

No-Show and Cancellation Policy

No shows and cancellations with less than 1 weekdays’ notice are a significant problem for our small practice. Many practices overbook on purpose so that no-shows and cancellations won’t limit access for other patients as well as cause a financial hardship for the practice. We refrain from that and prefer a strict policy on appointments.

We are proud of our ability to run on time. In an effort to keep up with being on-time, while provide you the best service, Advanced OrthoSpine have had to implement an appointment Cancellation  and  No-show policy. The policy enables us to better utilize available appointments for our valued clients in need of our care and decrease unnecessary financial losses.

Patients who arrive on time are seen at their appointment time. Patients who have arrived on time will be seen ahead of those who arrive late. If you arrive late, we may need to abbreviate or reschedule your visit.

Call ahead if you are late or unable to make your appointment on-time. We will do all that we can to accommodate your  appointment and to minimize the need to reschedule your appointment.

Please be courteous and call our center 043444828 promptly and more than 24 hours in advance,  if you are unable to attend an appointment.

Cancellations must be made on the phone, by speaking directly to one of our front desk staff, during clinic working hours between 9:00 a.m. and 7:00 p.m. on workdays and at least one full business day before the scheduled appointment. Clients will be charged for one visit or session if cancellation is made in less than 24 business hours before their appointment. If a second no-show or same day cancellation occurs, we reserve the right  also not to provide 'priority appointment' for the client.

 

Advanced OrthoSpine will dismiss clients who violate this policy. Violations include:

  1. Not showing for scheduled appointments
  2. Cancelling appointments with less than 24 hours notice (excluding holidays)
  3. Walking in without an appointment

 

Finally, you acknowledge that you have had an opportunity to review above policies. Advanced OrthoSpine reserves the right to modify any policies without notice. 

References:

https://www.dha.gov.ae/Documents/HRD/PDF6.pdf


Disclaimer

We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.

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